1.1 Manufacturer & Store Warranties

All products sold by Vanlife Crafters come with the manufacturer’s warranty if included, and many also include our own store-backed warranty. The warranty period and coverage vary depending on the product and are clearly stated on each product’s page.

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Warranty coverage typically includes defects in materials or workmanship but does not cover damages caused by misuse, accidents, or improper handling.

• Vanlife Crafters Store Warranty: We offer a 1–2 year store warranty depending on the item. This applies regardless of the manufacturer’s coverage unless otherwise noted.
   

• Victron Energy Products: These come with a 2-year store warranty, and Victron may offer a manufacturer warranty of up to 5 years. However, access to extended coverage may depend on original purchase channel and authorized dealer status.
   

1.2 Warranty Claims Process

All warranty claims must be submitted to Vanlife Crafters directly at info@vanlifecrafters.com. We manage the warranty claim process on your behalf and will coordinate with the supplier or manufacturer as needed.

• If the item is confirmed faulty and we have it in stock, we will ship a replacement immediately at no cost to you.
   

• If the item is not in stock or was ordered via our supplier, we will reorder and ship a replacement as soon as possible.
   

• We will handle the warranty issue separately with the supplier — you are not required to contact the manufacturer yourself, unless requested. 

2.1 How to Submit a Warranty Claim

If you believe that a product you purchased is defective or covered by the manufacturer’s warranty, please contact us at info@vanlifecrafters.com. We will need the following details to process your claim:

• ​Proof of purchase.
   

• A description of the issue with the product.
   

• Photos or videos of the defect or damage. 

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2.2 Assessment and Resolution
Once a warranty claim is submitted, we will assess the issue in collaboration with the product manufacturer. If the issue is covered under the warranty, we will work with the manufacturer to repair or replace the product, or provide a refund if applicable.

​We may ask for the product to be returned to our facility for inspection.

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2.3 Resolution Timeframe

We aim to resolve all warranty claims within 14 business days, but more complex issues may take longer. We will inform you of any delays and keep you updated on the status of your claim.

3.1 Liability for Defects

Our liability for defects covered under the manufacturer’s warranty is limited to the cost of repair or replacement of the defective product or part. We are not liable for any indirect, consequential, or incidental damages, including loss

of use, income, or inconvenience caused by the defect.

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3.2 Exclusion of Liability
We will not be liable for damages or losses resulting from:

• Defects not covered by the manufacturer’s warranty.
   

• Damages caused by third-party modifications or repairs.
   

• Misuse, neglect, or improper use of the product.
   

• External factors such as natural disasters, accidents, or vandalism.
   

3.3 Third-Party Products
For any products manufactured by third parties, the terms and conditions of the manufacturer’s warranty will apply. We do not accept liability for the performance or defects of these third-party products beyond the manufacturer’s warranty coverage.

4.1 Proper Use and Maintenance
It is the customer’s responsibility to ensure that all products are installed, used, and maintained correctly and safely in accordance with the manufacturer's instructions and applicable laws. We strongly recommend that all components be installed by a qualified professional. Failure to follow these guidelines may void the warranty and result in exclusion from liability.

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​4.2 User Manuals and Maintenance

Upon receiving a product, the customer will receive a user manual and care instructions, if applicable. It is essential to adhere to these guidelines to ensure the longevity and proper functioning of the product.

5.1 Transfer of Warranty

The warranty is valid only for the original purchaser of the product and is non-transferable. If you sell or transfer the product, the warranty will not be applicable to the new owner.

6.1 Refund Policy

​In the case of a defective product that cannot be repaired or replaced under the manufacturer’s warranty, we will offer a full refund or store credit, depending on the resolution agreed with the manufacturer. Refunds will be processed following a thorough evaluation of the issue.

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6.2 Replacement of Defective Products

For defective products covered by the manufacturer’s warranty, we will offer a replacement or a repair, depending on the manufacturer’s decision. We will not charge additional fees for the replacement or repair under warranty.

7.1 Statutory Consumer Rights

This policy does not affect your statutory rights as a consumer under EU and Lithuanian law, particularly the Consumer Protection Law of Lithuania. Under these laws, consumers are entitled to a refund, repair, or replacement if the product is defective or does not meet the contract terms. These rights are applicable even if the warranty period has expired.

• Consumers have the right to request a repair or replacement of faulty goods within two years of receiving the goods, as per EU regulations.
   

• If the product is found to be defective within the first 6 months of purchase, the burden of proof lies with the seller to demonstrate the product is free from defects.
   

7.2 Right of Withdrawal

Under EU law, consumers are entitled to a 14-day cooling-off period from the date they receive their product, during which they can withdraw from the purchase and request a refund. The product must be returned in its original condition, unused, and in its original packaging for the refund to be processed.

8.1 Updates to Policy

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We reserve the right to update or modify this Warranty & Liability Policy at any time. Any changes will be posted on our website with an updated effective date. If the changes are significant, we will notify you via email.

If you have any questions about this Warranty & Liability Policy, need assistance with a warranty claim, or have any other inquiries, please contact us at:

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​Email: info@vanlifecrafters.com